Return & Exchange Policy
Customer satisfaction is our 1 priority, so we have a very generous 2 day no-questions-asked return policy on most products. Please read the full policy below.
Shipping Policy (For orders shipped within INDIA)
- We offer free shipping on all prepaid orders.
- Cash on Delivery (COD) is available within India on orders below Rs 5000/-. Please note that COD is not available for custom stitching orders.
- It usually takes 5-10 working days to dispatch your product. Customized orders can take additional 3-5 working days. Once your order has been dispatched, you will receive tracking information via email and SMS.
- Pre-order items may take 15-25 days for delivery as they are made on order.
- ** Please note that delivery is taking longer than expected due to COVID-19 and the ongoing situation **
Return Policy (For orders shipped within INDIA)
- We have a generous 2 day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back.
- Please initiate returns via our returns center within 2 days (48 hours) from the date of receiving the product. Return request will not be accepted through any other medium like Facebook / Instagram chat/ Whatsapp chat or phone call.
- We will arrange for a courier to pick up the merchandise from your home. Customer is responsible for the cost of return shipping.
- Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags.
Cancellation Policy (For all orders)
- Orders once placed cannot be cancelled or modified for any reason.
Shipping Policy (For International Orders - USA, UK, Canada, etc)
- We charge USD $20 / INR 1500 shipping fee for all international orders
- We ship international orders using DHL / UPS / FedEx
- Custom and Import duty (for EU countries) is the responsibility of the customer.